Last updated: [Dec 2025]

At Era Roots Farms, we take great care to ensure that every product reaches you in perfect condition. Due to the nature of food and consumable products, we follow a transparent return and refund policy as outlined below.

1. Eligibility for Returns

We accept returns or replacements only under the following circumstances:

The product delivered is damaged, defective, or tampered

The wrong product has been delivered

The package is missing items

To be eligible, you must notify us within 48 hours of delivery.

2. Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns on:

Opened or used food products

Products damaged due to improper storage after delivery

Orders placed with incorrect details provided by the customer

3. Return Process

To request a return or replacement:

Contact us at support@eraroots.com
within 48 hours of delivery

Share your order number and clear images of the product and packaging

Our team will review and respond within 2 business days

Once approved, we will arrange a replacement or refund as applicable.

4. Refunds

Approved refunds will be processed back to the original payment method

Refunds are typically completed within 5–7 business days

All the Approved exchange will be completed  and delivered with in 15 business  working days.

Shipping charges (if applicable) are non-refundable unless the error is from our side

5. Replacements

Where applicable, we may offer a replacement instead of a refund. Replacement products will be shipped at no additional cost.

6. Order Cancellations

Orders can be cancelled before dispatch only

Once the order has been shipped, cancellations are not possible

7. Contact Us

For any return, refund, or cancellation queries, please contact:

Era Roots Farms
Email: support@eraroots.com

Website: https://eraroots.com