Last updated: [Dec 2025]

At Era Roots Farms, we aim to deliver premium Wayanad spices and natural farm products safely and efficiently across India. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently ship orders to most locations across India. Delivery availability may vary based on serviceability of courier partners.

2. Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once dispatched, you will receive a shipping confirmation with tracking details.

3. Estimated Delivery Time

Metro cities: 3–5 business days

Other cities & towns: 4–7 business days

Remote areas: 6–10 business days

Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout.

Any promotional or free shipping offers will be clearly mentioned on the website.

5. Courier Partners

We work with reliable and trusted courier and logistics partners to ensure safe and timely delivery of your orders.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS. You can use these details to track your shipment until delivery.

7. Delivery Issues

If your order:

Is delayed beyond the estimated delivery time

Arrives damaged or tampered

Shows incorrect or incomplete items

Please contact us within 48 hours of delivery so we can assist you promptly.

8. Incorrect Address or Non-Delivery

Era Roots Farms is not responsible for delivery delays or failures caused by:

Incorrect or incomplete shipping address provided by the customer

Customer unavailability at the time of delivery

Re-shipping charges, if any, may apply in such cases.

9. Contact Us

For any shipping-related questions or support, please reach out to:

Era Roots Farms
Email: support@eraroots.com

Website: https://eraroots.com